October 21, 2025 — SKY CC Company Limited proudly celebrated its 18th Anniversary, reflecting the company’s continued growth, innovation, and leadership in delivering comprehensive contact center solutions. To commemorate this special milestone, SKY CC’s executives and employees gathered to pay homage to Lord Ganesha, seeking blessings for good fortune and future prosperity. The event also...Read More

In today’s digital era, customers expect service that is fast, seamless, and accurate. Having a Contact Center that can respond efficiently across all communication channels is no longer optional—it’s essential. Many organizations still prefer to build their own in-house contact centers, believing they can better control quality. However, based on our direct experience, partnering with...Read More

In an era of rapid advancements in Artificial Intelligence (AI), implementing AI in contact centers is no longer a mere option — it’s a strategic opportunity to revolutionize customer service, improve operational efficiency, and gain competitive advantage. However, such investments must be guided by thorough analysis to ensure they deliver meaningful returns and align with...Read More