A Customer Messages You on LINE… But Your Team Can’t See the Conversation The customer calls again. The agent asks: “May I have your name again, please?” But this is the same customer who contacted your team through Facebook Messenger just 10 minutes ago. Situations like this happen every day in many organizations. Customer information...Read More

When your touchpoint is something customers experience through your contact center 24/7, 365 days a year… every day, thousands of people reach for their phones to contact a call center or an outsourced contact center provider. First impressions are born from Empathy Services. The very first thing customers receive isn’t just a greeting from the...Read More

Bringing Opportunities and Smiles to Students at Naresuan Palau Border Patrol Police School On Saturday, 15 November 2025, SKY CC Co., Ltd. conducted a Corporate Social Responsibility (CSR) initiative at Naresuan Palau Border Patrol Police School, located in Moo 3, Huai Sat Yai Subdistrict, Hua Hin District, Prachuap Khiri Khan Province (School information: http://www.schoolbpp14.com/Palau/Palau.html). On...Read More

Established in 2023, The CX Academy was created as a learning and development center dedicated to cultivating service excellence and elevating customer experience. At SKY CC, we believe that great service starts with well-prepared people. Therefore, we focus on developing and empowering our employees to deliver exceptional customer experiences across every touchpoint. The CX Academy...Read More

SKY CC Co., Ltd. continues to support educational opportunities by awarding scholarships to outstanding students from Buriram Rajabhat University for the sixth consecutive year. This year, the company granted four scholarships, each worth 15,000 THB, totaling 60,000 THB, to students with excellent academic performance. This initiative reflects SKY CC’s commitment to empowering Thai youth, promoting...Read More

October 21, 2025 — SKY CC Company Limited proudly celebrated its 18th Anniversary, reflecting the company’s continued growth, innovation, and leadership in delivering comprehensive contact center solutions. To commemorate this special milestone, SKY CC’s executives and employees gathered to pay homage to Lord Ganesha, seeking blessings for good fortune and future prosperity. The event also...Read More

In today’s digital era, customers expect service that is fast, seamless, and accurate. Having a Contact Center that can respond efficiently across all communication channels is no longer optional—it’s essential. Many organizations still prefer to build their own in-house contact centers, believing they can better control quality. However, based on our direct experience, partnering with...Read More

In an era of rapid advancements in Artificial Intelligence (AI), implementing AI in contact centers is no longer a mere option — it’s a strategic opportunity to revolutionize customer service, improve operational efficiency, and gain competitive advantage. However, such investments must be guided by thorough analysis to ensure they deliver meaningful returns and align with...Read More

Have you ever imagined what you would look like as a 3D figure? In the previous article, we tried to create “How to Create Art Toy Images with ChatGPT for Free!! Easy and One-of-a-Kind“. Now, you no longer need complex 3D software or a professional design team—because Gemini makes creating your own figure easier than...Read More

  Congratulations to the “Best of The Best” Employees of 2024! The 11th China (Shanghai) International Technology Fair 2025 in Shanghai, China We would like to extend our heartfelt congratulations to our “Best of The Best” employee group, selected based on their outstanding performance and service throughout 2024. They will proudly represent the company at...Read More