The company offers services for organizations that require customer engagement management through a Contact Center or Customer Management Center without the need to invest in their own infrastructure. This service helps reduce operational costs by using a fully outsourced model, which covers the entire customer relationship management business cycle—whether for short-term projects, long-term operations, or special campaigns. This includes marketing and promotional activities, telesales, customer service, after-sales support, customer retention and loyalty programs, and internal and external customer satisfaction surveys.

In providing the Fully Outsourced Contact Center Management Service, the company manages all customer communication operations on behalf of the client. This includes providing the physical location, telephone systems, computer systems (both hardware and software applications), customer service representatives (CSRs), team leaders, and quality assurance staff. All services are delivered through the company’s own Contact Center / Customer Management Center, which supports multiple communication channels, including telephone (voice) and non-voice channels such as web chat, email, social media, and mobile applications.

The company has also developed digital products and services to meet the needs of clients in the digital age. Examples include Web Admin, Chatbot, Digital Survey, and Social CRM. One of the digital services is a chatbot named “ChatOne”, which provides automated responses to customer inquiries via voice (Voice Bot) and text (Chatbot). It supports transactions, coordination, and other services, helping clients save time and reduce operational costs. This service is available through multiple channels, including web chat and Facebook Messenger, with user data integrated into the client’s CRM system for future service development.

Additionally, the company has developed an AI-powered Virtual Receptionist named “Bussaba”, which features facial recognition and interactive conversation capabilities to assist walk-in inquiries.

The company provides full-service management and staffing for customer service operations. This includes recruitment, training, quality assurance, and standardization to maintain consistent service quality. We also offer replacement personnel and employee welfare support, so our clients can be free from the burden of managing customer service staff, with the assurance that all personnel are ready to deliver services at international standards.

We offer Contact Center systems and facilities for organizations that prefer not to invest in building and maintaining their own infrastructure. This enables organizations to operate a professional-grade customer service center without incurring large capital expenses, while also improving operational flexibility and efficiency.

The service is available in five formats:

• Use of the Contact Center system and equipment at the company’s premises
• Use of the Contact Center system and equipment at the client’s premises
• Use of the Contact Center system and equipment via online platforms
• Use of the Contact Center system and equipment on a Cloud-based system
• Use of customer management systems on social media platforms

The company provides full-service management and staffing for customer service representatives. This includes recruitment, training, quality assurance, and standardization to maintain a consistent level of service excellence. We also offer staff replacement services and employee welfare management, ensuring that clients are free from the burden of managing customer service personnel. Clients can be confident that the assigned staff are fully qualified and ready to deliver services at international standards.

The company offers consulting services, as well as design, development, and installation of turnkey contact center systems (Turnkey Total Solutions) for organizations seeking to invest in and implement their own in-house systems using advanced technology. These services are delivered by a team of engineers specialized in Contact Center and Customer Management systems.

The company is responsible for sourcing all necessary hardware and software applications used in Contact Center / Customer Management systems, as well as fully integrating these components. Each system is designed to align with the specific business operations of the organization, enhancing the efficiency and effectiveness of customer service delivery.