Congratulations to the “Best of The Best 2025” Team! The company extends its heartfelt congratulations to our “Best of The Best 2025” award recipients—outstanding employees who represented the organization on an executive Overseas Trip 2026 to Shenzhen, People’s Republic of China, from August 26–30, 2026. Our team attended IOTE 2026 (The 25th International Internet of...Read More

Many people think of a Contact Center simply as a system for handling customer phone calls. In reality, the way customers communicate with organizations has changed significantly. Some customers still prefer to call, but many now choose to start a conversation through LINE, send a message via Facebook, or begin with Live Chat. When each...Read More

Because customers don’t remember what system you use… they remember how they felt every time they reached out.   Sometimes… The Reason Customers Don’t Return Has Nothing to Do with the Product Think back to the last time you contacted a company. You probably don’t remember which Contact Center provider or platform they were using....Read More

A Customer Messages You on LINE… But Your Team Can’t See the Conversation The customer calls again. The agent asks: “May I have your name again, please?” But this is the same customer who contacted your team through Facebook Messenger just 10 minutes ago. Situations like this happen every day in many organizations. Customer information...Read More

When your touchpoint is something customers experience through your contact center 24/7, 365 days a year… every day, thousands of people reach for their phones to contact a call center or an outsourced contact center provider. First impressions are born from Empathy Services. The very first thing customers receive isn’t just a greeting from the...Read More

Bringing Opportunities and Smiles to Students at Naresuan Palau Border Patrol Police School On Saturday, 15 November 2025, SKY CC Co., Ltd. conducted a Corporate Social Responsibility (CSR) initiative at Naresuan Palau Border Patrol Police School, located in Moo 3, Huai Sat Yai Subdistrict, Hua Hin District, Prachuap Khiri Khan Province (School information: http://www.schoolbpp14.com/Palau/Palau.html). On...Read More

Established in 2023, The CX Academy was created as a learning and development center dedicated to cultivating service excellence and elevating customer experience. At SKY CC, we believe that great service starts with well-prepared people. Therefore, we focus on developing and empowering our employees to deliver exceptional customer experiences across every touchpoint. The CX Academy...Read More

SKY CC Co., Ltd. continues to support educational opportunities by awarding scholarships to outstanding students from Buriram Rajabhat University for the sixth consecutive year. This year, the company granted four scholarships, each worth 15,000 THB, totaling 60,000 THB, to students with excellent academic performance. This initiative reflects SKY CC’s commitment to empowering Thai youth, promoting...Read More

October 21, 2025 — SKY CC Company Limited proudly celebrated its 18th Anniversary, reflecting the company’s continued growth, innovation, and leadership in delivering comprehensive contact center solutions. To commemorate this special milestone, SKY CC’s executives and employees gathered to pay homage to Lord Ganesha, seeking blessings for good fortune and future prosperity. The event also...Read More

In today’s digital era, customers expect service that is fast, seamless, and accurate. Having a Contact Center that can respond efficiently across all communication channels is no longer optional—it’s essential. Many organizations still prefer to build their own in-house contact centers, believing they can better control quality. However, based on our direct experience, partnering with...Read More